TMA| FREQUENTLY ASKED QUESTIONS

Telephone Management Associates faqQuestions customers ask about TMA:

  1. Why would we pay TMA (a consultant) to review our telecom invoices?
    Because most of the hidden charges on telephone bills do NOT appear on the invoice itself; TMA knows where to find the hidden charges on your Customer Service Record.
  2. Why would we pay TMA to order our telecom services when we can order them ourselves?
    TMA will provide you with multiple price quotes from the most reliable telecom carriers in your area to reduce your monthly costs AND provide the highest quality services available.
  3. If we order thru TMA, doesn't the carrier charge us more to pay TMA its commissions?
    No, in most cases TMA can negotiate lower monthly rates for you than you can on your own.

Questions customers SHOULD ask about TMA:

  1. How much money can we save if we allow TMA to review our telecom invoices?
    Most customers reduce their monthly telecom expense by 10% - 30% AND in many cases, recover money owed to them by their telecom vendors.
  2. Why should we order our telecom services thru TMA when we can just do it ourselves?
    TMA will provide you with multiple price quotes from the most reliable telecom carriers in your area to reduce your monthly costs AND provide the highest quality services available.
  3. If we order our services thru TMA and have problems with our service later, who do we call to fix the problems?
    One quick call to TMA will allow you to go back to work while TMA trouble-shoots the problem and stays on the phone with the carrier until the problem is fixed.
  4. How do we know who to call (PBX vendor vs Carrier) when something goes wrong with our services?
    If you ordered the services yourself, you have to figure it out. If you order thru TMA, we resolve the problems while you go back to doing what you do best.
  5. Will our telecom problems get fixed faster if we order our services thru TMA?
    Yes, for the simple reason that TMA understands telecom service issues better than most of the carrier's reps who answer your service calls.
  6. Where can I go to learn about new technologies like VoIP telephone systems, SIP trunking and Hosted VoIP vs on-site PBX options?
    Most business managers don't have the time to become experts in new technologies. TMA will explain new technologies in layman's terms so that you don't pay more for features you don't need.
  7. How much does TMA charge for helping us choose voice & data services?
    TMA charges you charges you nothing to evaluate telecom carriers as long as you place your orders for service thru TMA.
  8. Do the carriers charge us more if we order thru TMA vs ordering services on our own?
    No, in most cases TMA can negotiate lower monthly rates for you than you can on your own.